Player Support

Frequently Asked Questions (FAQ)

1. How do I save my game progress?

Your game progress is automatically saved on our servers. To keep your progress safe, make sure to upgrade your Guest Account to a registered account.

2. Can I transfer my progress to another device?

Yes. Once you've upgraded your Guest Account to a registered account, you can access your progress on another device by signing in with the same account.

3. How can I delete my account?

To request account deletion, please contact our support team by email using the form below. Include your Player ID and specify that you wish to permanently delete your account and associated data. We may ask you to verify account ownership before processing your request. Account deletion is permanent and cannot be undone.

4. I purchased something but didn't receive it. What should I do?

Restart the game and check whether your items have appeared. If they're still missing, contact support with your Player ID, purchase date, and transaction receipt.

5. The game crashes or freezes. What should I do?

Restart the game, make sure you're using the latest version, and check that your device has enough available storage. If the problem continues, contact support with your device model and operating system version.

6. I can't connect to the game servers. What should I do?

Check your internet connection and try switching between Wi-Fi and mobile data. Restart the game and try again. If the issue persists, contact our support team.

7. How can I report a bug?

Contact our support team with a description of the issue and the steps needed to reproduce it. Include your Player ID, device model, game version, and screenshots if available.

Contact Support

If you need further assistance, please complete the form below to contact our support team.

You can also email developer@tenpercentred.com directly if your email application does not open.